About us
Baggage Enquiries
In the unlikely event that your baggage is damaged or lost, please contact a member of staff immediately on arrival at the airport. Airport staff will then issue you with a Property Irregularity Report (PIR) number. This number must be used in all correspondence relating to your baggage.
To ensure your claim is processed as quickly and efficiently as
possible, please send correct correspondence to the respective
claims handler as oulined below.
Claims for damaged baggage:
If
you have a claim, all correspondence including any receipts must be
sent directly to our claims handler at the address below:
Damaged bags to:
Samsonite Service Centre
Unit 11, Cordwallis Park
Clivemont Road
Maidenhead
Berkshire
SL6 7BZ
0844 880 9992
Please note, we are unable to handle any clims without the relevant Property Irregularity Report (PIR) number.
Claims for damaged contents and lost luggage:
Important information: Samsonite handles all damaged baggage claims only but do not deal with any claims relating to damaged contents within damaged bags. Claims for damaged contents should be sent as a separate claim to Luggage Loss Adjusters.
Damaged contents and lost luggage to:
Luggage Loss Adjusters
2-4 College Road
Ardingly, Haywards Heath
West Sussex
RH17 6TT